My unpleasant shopping experience at Sim Lim Sq


Let me share my unpleasant shopping experience at Sim Lim Sq more than eight years ago. Briefly on 8/10/2005, I bought a PVR (Personal Video Recorder) at $300 from one Sim Lim Sq shop. Used for 3 days and it’s spoilt. Returned to the shop to complain but was advised to re-install the SW. Nine days later, it’s spoilt again. Went back to the shop to demand for a one to one exchange but they refused. Saying that I could ONLY top up some more money to exchange for a better quality set! However, they agreed to repair for me when I didn’t want to top up any more cash. Left the gadget in the shop for repair. I  kept calling them to check if the set was repaired. They told me it’s in a China factory undergoing repair. Finally on 20/3/2006, after more than 5 months I managed to get my set back. After 3 days, it’s spoilt yet again. KNN!

Exasperated, I went to the shop to demand that they compensate me since it’s still under the one year warranty period. They told me they willing to take in the faulty set for only $50. Unless I top up some more money to get a better version, they would not do anything at all. They kept asking me for more money thinking that I could print money!

At that point of time, I was totally at a loss. I did not know how to handle that unscrupulous shop. I was advised by the police to take my case to hopeless CASE since it’s a just a trade dispute. It’s not a criminal offense of cheating case so the police say. When I approached hopeless CASE, they said they could only take up my case if I were their member. I had to join as a member paying an annual membership fee. It’s a classic case of membership has its privileges lah! WTF!


I wonder why hopeless CASE decided to do the right thing even without complainant?

I then decided to try the Small Claims Tribunal at the Subordinate Courts. I thought it’s simple but it was not. I had to personally pay another $5 to get the shop’s registration information at BizNet opposite the Subordinate Courts. Had to get the print-out of the shop’s business particulars, then filled up all the necessary forms, made a formal report with the receipt and warranty card attached and had to wait to speak to the registrar etc… Finally a date was set for the court hearing.


On the day of the hearing, the shop proprietor did not bother to turn up at all when we waited for her for more than an hour. Is it not a case of “contempt of court”? Again, it had to be postponed to another date. Finally only on 23/5/2006, after about 7 months from the date I first bought the PVR from that shop, then only the matter was amicably resolved. I was refunded the original sum of $300 plus another $30 as costs! KNN! Is it worth the hassle?


Not to mention the countless trips to the said shop at Sim Lim Sq complaining about the faulty product, I had to apply 3 days of leave to the Small Claims Tribunal – to lodge the complaint and the 2 days of hearing (the shop owner did not turn up on one of the hearing dates)

The said shop is still in business at Sim Lim Sq. In fact, it has grown even bigger! That episode made me wonder if there is any law to protect consumers like us. Where to turn to if you are faced with a situation like what I experienced? Is it not time consuming and not worth the trouble? We are talking about locals here. What about tourists visiting our country faced with such rogue retailers? Do they have the time and resources to handle those unscrupulous retailers especially those at Sim Lim Sq. In the light of the recent case i.e. Mobile Air saga where every mother’s son by now is aware of their unethical business practices? I’m able to empathize with that Vietnamese tourist cuz I was also a victim before.

In my case, it is not so bad. Apparently, It did not amount to cheating or scams. That Mobile Air clearly is a cheat and a scam targeting on unsuspecting tourists to make a quick buck. Why is it that rogue retailers are still allowed to operate and get away from the law? My case happened more than eight years ago. Before my incident, there were many such similar cases. After my incident, there were even more cases surfacing yet nothing could be done to stop this scourge.

That high profile case has become public interest. It is no longer between that cheated Vietnamese tourist and the shop. It’s highlighted prominently in Vietnam with even China advising its citizens to be wary of unscrupulous shops in our country. Yup, it’s affecting our reputation as a tourist destination and shopping paradise! My indignant relief driver Johnny Cash declared that “those scambags and assholes” at Sim Lim Sq need to be locked up for good! But could we do that in a democratic country?

Recently, one prominent senior Cabinet Minister said that there are “laws to deal” with such errant retailers. Is that so? Maybe, the laws are not that effective after all. Since the laws are not effective in curbing such cases, online netizens are coming out in full vengeance condemning and shamming such retailers mercilessly. Obviously, public opinion and online outcries are much more effective than the apparently impotent authorities.

On my part, I always and I will always advise all my foreign passengers taking my taxi not to go to Sim Lim Sq to shop for electronic stuff. I understand there are only few black sheep and not all the retailers there are that bad. Only that those black sheep are sinking the entire boat affecting the business of others there. But, it’s better to play safe by telling all my tourist passengers to go to Funan IT Mall instead. They are more ethical and we do not hear many negative cases there. The best is to go to Mustafa Centre. It’s open 24/7 with prices display prominently. 100% transparent and no nonsense. Mustafa Centre will not over-charge or cheat you! I’ll stake my reputation on Mustafa Centre rather than with Sim Lim Sq. The latter seems to be the equivalent of that past era of lawless “黑店” or “black shop” which in Chinese meant that it should be avoided at all costs like a plague!

Mustafa Centre even offers shoppers export sets at much lower prices compare to local warranty sets at slightly higher prices. So far, I’ve never heard of any negative feedback on Mustafa Centre. None at all. Many years ago since that unpleasant encounter, I’ve stopped going to Sim Lim Sq to shop for any electronic stuff. It’s either Funan IT Mall, Challenger, Gain City, Harvey Norman, Courts, Mustafa Centre etc but never, ever go to Sim Lim Sq. That area is “sharks infested” area. Go there at your own risks and be prepared for your own funeral lah!

It’s been quite some time since that Vietnamese tourist captured on video kneeling down on his knees begging for his refund, it is still generating news and more comments online with the main stream media also contributing to the saga. Even our radio stations are discussing about the incident. It’s now time to stop talking but take some concrete action instead! Let’s hope that such similar cases tarnishing our country’s reputation will not surface again.

Click here to read related article here.

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Click here to read Red Bean’s comments.


About Gintai_昇泰

I'm a Chinese Singaporean living in the Eastern part of Singapore. I tweet on current affairs & inspirational quotes. I blog on issues or events if they interest me. I write for pleasure. I also write mainly for my family and friends.
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18 Responses to My unpleasant shopping experience at Sim Lim Sq

  1. CK says:

    Looks like Amconics Technology at level 3, Sim Lim Square is another shop run by Ah Beng and Ah Seng. Thanks for your information, we will avoid this bloody shop.

  2. Tonight my pax wanted to drop-off at Sim Lim Square to shop. I advised them to avoid this horrible mall because of unscrupulous shop owners there. Divert them to Funan Center instead. Must boycott this place!

  3. We don’t need laws. We just need some cooperation here. If a shopkeeper had been rude to my parents, I would boycott them no matter how nice they are to me. Similarly, it doesn’t matter if our friends or other respectable individuals had bad experiences while we didn’t. We all boycott that shop. The best way to punish these unscrupulous merchants is to put them out of business.

  4. Just1more says:

    Thanks for the advice. I have not gone to Sim Lim Sq for the past 5 years. No intention to go there too.

  5. Pingback: Daily SG: 12 Nov 2014 | The Singapore Daily

  6. Such unscrupulous acts by a few black sheeps are not only giving Sim Lim Square a bad image… They also make other honest shopkeepers’ business difficult.
    Gintai, I’m quite surprised that with the ‘lemon law’, there shouldn’t be any issues with warranty, right? With or without warranty, the seller has to make good with any sold products that are found defective within 6 months, either by refund, repair, or replacement. I’m not too sure have I got the ‘lemon law’ right though.

    • Hi Ape,
      I don’t think the Lemon law existed then – 8 yrs ago. But if the so called Lemon law is effective why is it that rogue retailers in Sim Lim Sq keep surfacing without any regards to consumer’s rights? Imagine those unreported cases encountered by tourists. They rather forget about the bad shopping experience than going thru the hassle of getting back their refunds etc. But that doesn’t mean they won’t go back and talk about their bad experiences in our country!

      • Thanks for the reply, Gintai. I missed the timeline you mentioned.
        Coming back, with or without the lemon law, I think it’s the hassle and tediousness of seeking recourse that puts everyone off.
        If Singapore wants to project itself as a shopping hub, I think more effective resources should be put in place.

        • You just said it. I wonder what those ppl up there are doing? They are not solving this perennial problem esp in Sim Lim Sq. Every mother’s son knows that SLS is the worst shopping mall in Sg! Try entering into SLS building especially if you are not local, those sharks there will start their nonsense. Touting is rampant there. How come the authorities are not aware or turning a blind eye to such blatant unethical business practices?

  7. This is Anfield says:

    Hi Gintai, not to burst your bubble, but there are a couple of bad shops at Funan too, although compared to Sim Lim, Funan is miles ahead. From personal experience, there are two camera shops in Funan who practice “Sim Lim lite” business practices. One starts with “B”, but I can’t remember the other one, although I recall it’s one of those stand-alone kind of shops next to the escalator.

  8. Francis says:

    1 thing to take note about buying from mustafa is that some old items are not updated with current selling price. So it could be more expensive than electronic store. I personally recommend buying kdk fan there if you need more than 1 set.

    • At least they won’t cheat you even though it’s slightly more expensive. Prices are openly display for you to consider minus the incessant touting of course.

  9. VTO says:

    KNS… now that toothless CASE is trying to shift the focus away from SLS to Chinatown

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