Yesterday, I visited NTUC main office at Bras Basah Rd to renew my car insurance. Since I was on split shift, I might as well drop by.
About 8 yrs ago, when I lived in Hougang, I used to go over to the NTUC branch office at Hougang Mall to renew my car insurance. After few years, Hougang Mall branch office was closed.
I was told to go Kovan NTUC instead. After a year or two, that place was also closed down! I then decided to go Rochor Center above the FairPrice supermarket to renew my car insurance.
Two years ago, that Rochor Centre suddenly didn’t want to accept car insurance renewal. Again, I was forced to renew my car insurance elsewhere. Last year, I requested my friend to renew on my behalf.
Asking my friend to renew on my behalf is quite troublesome. Yesterday morning around 11.15am, I decided to walk from City Hall MRT station to the NTUC main office at Bras Basah Rd.
My off peak car is already 8 years old. My car insurance renewal started at Hougang Mall followed by Kovan and Rochor Centre and now Bras Basah. I could have renewed at Tampiness Mall but it’s always crowded and I never like to go there.
From there, you can see how enterprising is NTUC. They are versatile, flexible and pro-business. They are able to maximize returns and cut costs where necessary. Wonder no more why they are the richest trade union in the world I suspect. They run all kinds of business catering to our needs from cradle to grave. But when it comes to workers’ welfare and benefits, they are mediocre but in terms of running business enterprises, I take my hat down for them. That’s my personal opinion. I really envy them for their business acumen. I’m sure you will also agree with me.
Apologise for the above diatribe. Let’s get back to the main story. Fortunately, the service staff at NTUC main branch, Mr Anson Tan was very courteous and helpful. Regrettably, the staff there are so much more service orientated than our SMRT staff. We really need to learn from them how they train their staff to be so polite and helpful.
It took me less than 20 mins from the time I stepped into the main branch till I paid up my insurance, even though it’s quite crowded with about 20 over counters fully occupied. I was quite surprised when they told me that I could even pay one year installment interest free using my DBS credit card. My car insurance is about $650 after 50% NCB and another 5% loyalty rebates. I was even told that a $30 cash voucher would be sent to me after a week! The windscreen cover is also free. They waived the extra $50 for the windscreen cover! How sweet of them. They really know how to ‘win’ my heart over so many times. I really felt like a VIP. What an unforgettable experience – that MOT – Moment of Truth. Langgar!
Overall, I was quite happy with the deal. The customer service rendered by the staff was excellent. Other than the customer service officer, the front lobby information counter and the cashier Mr Kevin (#LAM) were all very professional. I must commend them for a job well done. They certainly beat all their competitors hands down! They will certainly “steal” more business from others.
#LAM – Locally Assembled Matsaleh