Quoted from Starbucks website …
“It happens millions of times each week—a customer receives a drink from a Starbucks barista – but each interaction is unique.
It’s just a moment in time – just one hand reaching over the counter to present a cup to another outstretched hand.
But it’s a connection.
We make sure everything we do honors that connection—from our commitment to the highest quality coffee in the world, to the way we engage with our customers and communities to do business responsibly.
From our beginnings as a single store nearly forty years ago, in every place that we’ve been, and every place that we touch, we’ve tried to make it a little better than we found it.”
Usually we get ourselves a drink from Starbucks and just join the gathering at our own time. Members start sauntering in from 9.30am onwards and we disperse around noon. We just chit chat, catch up on the latest happenings, enjoy our pipe and company.
When our veteran photographer Alec Ee appeared with his takeaway Starbucks coffee with milk, he looked flustered. He came to me and asked me what was he holding? Coffee or milk? I said it looked like milk to me. Exactly! But he said he actually ordered coffee with milk.
Alec Ee obviously wasn’t happy with his $4.20 coffee. It looked like milk with no coffee taste at all. We then advised him to go back to enquire.
After some time, Alec Ee came back with a replacement. He bought it from the Starbucks outlet at Centre Point. It looked only slightly better than the previous mug.
Alec said they had a clear jug filled with black coffee in the fridge but it looked diluted more like tea than black coffee. They use this to pour contents into customer’s cup which has an indicated line portion. If it is already diluted then it will definitely be diluted further when she follows the line. Alec told her that and she offered to make another fresh coffee jug which would take 3 minutes according to her. Before the three minutes was up she quickly poured it into the jug anyway. And viola! Another coffee jug which looks like tea.
With the milk added to the already bland coffee, it became worst! You can imagine how pissed off he is.
We then started to discuss about Starbucks. They have lost their standards in terms of quality control. Their staff are not properly trained etc
Another of our member Ignatius showed us his cup of iced Raspberry Blackcurrant Blended Juice from Starbucks. He distinctly told the staff “takeaway”, yet he was given a normal cup. What’s wrong with their staff. We felt that Starbucks fell short of our expectation. They are not giving us our money’s worth!
They suggested that I blog this incident and feedback to Starbucks for necessary action. Let’s hope that they will show some improvements the next time round.
PS: Starbucks does not provide email address. I submitted this feedback on their website.