We live and work in a world filled with stress and tension. Often the results of conflicts go unperceived, thereby undermining the trust and cooperation that is needed for the production of quality work.
A few things to remember when tempers flare on the job; don’t react immediately, and maintain an emotional distance from the situation. Also, don’t engage in verbal warfare. Listen well, and wait before speaking; anger feeds off anger, but fades with time. Ask questions to find out why conflict occurred. Get as much information as possible, and don’t regard second-hand communications as reliable.
Trust your hopes, not your fears.
“The greatest discovery of my generation is that human beings can alter their lives by altering their attitudes of mind.” William James